SBC Online Classes

Whether it's a single class or a class package, payment must be received before scheduling a class. Payment will occur through our website store above, and payment is pricessed through Stripe, our payment gateway.

Classes are 30 minutes long unless otherwise noted on the class description above.

Including days off, as marked in each class' description, a standard season should include 10+ weeks. Teachers can elect to pre-select days off, or leave the extra weeks as open-ended reschedules for sick days, power outages, or other uncontrollable circumstances.

All listed class times are in Eastern Standard Time.

Student Lateness: The teacher will remain in the class for the full class time. If the student is late, only the remaining time will be used to teach.

Teacher Lateness: Teacher lateness is extremely rare and teacher no-shows almost never occur. If the teacher is late by 5 minutes or less, the class will be extended to accommodate that time. If the teacher is late after 5 minutes or misses the class, the class will be rescheduled at no cost to you. If this continues to occue, after 3 incidences, the teacher will credit you with an additional free class.

Cancellation of a 1 on 1 class should be made no later than 24 hours before the start of the class. Short notice (less than 24 hours' notice) will be deducted from your purchase as usual. Special consideration may be given for emergencies or other unavoidable circumstances and will be granted at the instructor's discretion. Refunds will not be issued for classes that the student schedules but does not attend; these classes will be marked as a "Student No Show."

If an IT issue occurs, we will attempt to resolve it quickly.

For a one-on-one class, if we can't resolve it, it can be rescheduled for a different day/time at no charge. If IT issues continue to occur frequently, the class will not be rescheduled, but we will continue to attempt to resolve it. In this case, we recommend that students attend class near the router, plug it in, exit and re-enter class, try a different device, restart their device, etc.

For a group class, if the entire student group is affected and the IT issues cannot be resolved, it can be rescheduled for a different day/time at no charge. If only one student is affected, the IT issue is on the student's end, the class will not be rescheduled, but you can continue to attempt to resolve it.

Please ensure that your internet connection is strong and reliable, so as not to interrupt the flow of learning, especially in group lessons.

Students can enter the online classroom no more than 10 minutes in advance and can stay no later than when the classroom is closed by the teacher at the end of the scheduled class time.

You'll also have access to a class recording after each class, to re-watch as many times as you wish, and to continue learning even after class ends. Playback will be available 30 minutes after the end of the lesson. Class recordings will only be viewable for a duration of 3 months after each class is held.

Other platforms may be used, at the teacher's discretion, such as Muzie or Zoom.

Last Updated: 8/17/2025

All Sales Are Final

Please carefully review your invoice before confirming your payment. All payments are considered final. We do not offer refunds or exchanges for any products or services sold through South Branch Cooperative.

Non-Refundable Items or Services

All items or services purchased from South Branch Cooperative are non-refundable unless otherwise specified in writing by South Branch Cooperative. This policy applies but is not limited to SBC Online offerings.

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:

- Catastrophic Situations: In the case of a catastrophic situation for a registered member family (death or major illness, house fire, etc.), SBC Online instructors will consider their case. In such cases, a refund may be provided at the discretion of South Branch Cooperative.

- Incomplete Service: If a purchased service is not fully delivered (i.e. the family member does not receive access to the SBC online class as advertised), a partial or full refund may be considered. This exception does not include the violation of South Branch Cooperative's code of conduct, terms, conditions, handbook, or policies in any regard. Violations of these policies by a person of any age, gender, rank, etc. may result in immediate removal from all events, apps, and groups without a refund.

- Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at: southbranchcooperative@gmail.com.

We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check this website for updates.

Last updated: 8/17/2025

This privacy notice for South Branch Cooperative (doing business as SBC) (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

- Sign up for SBC Online classes

- Complete or fill our a survey or form of any kind

- Interact with SBC on Facebook

- Make a payment or donation to SBC in any form

- Engage with us in other related ways ― including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at southbranchcooperative@gmail.com.

Personal Information

- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with South Branch Cooperative and the Services, the choices you make, and the products and features you use.

- Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

- Do you receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

- How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

- In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties, such as to obtain curriculum materials for class, etc.

- How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

- What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

- How do I exercise my rights? The easiest way to exercise your rights is by or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.